TimeTap Honored with Stevie Award for Customer Service

TimeTap Honored with Stevie Award for Customer Service

Ashley Kaufman

We are excited to share that TimeTap is a Bronze Stevie Award winner in the Front-Line Customer Service Team of the Year - Technology Industries category!

The TimeTap customer service team was recognized for their work helping people support their communities and adapt their businesses during the COVID-19 pandemic. The team played an important role in the distribution of COVID-19 vaccines, helping companies and organizations coordinate appointment scheduling with the software. The team played a critical role in problem solving and onboarding new customers - as many companies had to quickly change their scheduling operations and relied heavily on the support team’s assistance.

The team responded to a large volume of calls as vaccination scheduling increased in early 2021. In some cases, they were onboarding and rolling out accounts in less than 24 hours. Many of the medical providers were attempting to use Google Sheets or Excel, but the support team helped customers transition into an automated scheduling process with TimeTap.

As a result, people have signed up for more than 775,000 COVID-19 vaccine appointments across the country using TimeTap. Additionally, while the team supported vaccine scheduling across the country, they also helped one of the companies that manufactures a COVID-19 vaccine to schedule vaccinations for their employees. Many healthcare companies use TimeTap and appreciate that the software offers HIPAA compliance to ensure privacy.

"This software has really helped us focus on giving shots and leaving all reminders and appointment notifications to it. It is making a difference in the fight against COVID."

-Roy Finch, CEO of Palestine Regional Medical Center

"This software has really helped us focus on giving shots and leaving all reminders and appointment notifications to it. It is making a difference in the fight against COVID."

The support team also helped customers reposition their companies during the pandemic to fit into a remote world. The team was quick to respond to these businesses contacting them for help - oftentimes with a turnaround time that was within the same day or week.

TimeTap helped Nationwide, an insurance and financial services company, shift their in-person appointments to virtual meetings to accommodate social distancing. The customer service team helped Nationwide representatives introduce Zoom as a virtual option, showing how to offer their group workshops to clients online. The support team demonstrated creative problem solving by creating a way to include unique Zoom links for appointments based on staff and developed a process to automate links to appointment reminder emails and texts.

The team regularly works with clients to develop customized software to meet their needs, including features such as payment integration, custom booking sites, SSO logins, customizable booking forms and much more. They respond to API integration related questions for those needing to communicate with other applications. Ultimately, the support team helps assist customer with all their complex scheduling requirements.

Lumaverse Technologies customer success manager Teresa Clark shared thoughts about the TimeTap team, “I continue to be impressed with the level of collaboration and insight this team exhibits each day and love how they bring their best to the table. I am continually amazed at their willingness to learn, to problem solve, and to dig deep for any solution. This team is so deserving of any recognition, and I couldn't be prouder of all that they are accomplishing each day!”

We are thrilled to celebrate our customer service team’s work in helping clients succeed during a challenging time. They are dedicated to empowering people with online scheduling solutions by collaborating as a team.

Check out this news story to learn more about how TimeTap helped with COVID-19 vaccine scheduling.

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