TimeTap Recent Updates

A couple new features have been rolled out in the past few weeks.

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Translations

You can now add multiple languages to the client scheduler allowing your customers to engage with your booking flow. After adding the translation options on the back office settings (Settings > Translations), the scheduler will display to the customer based on their browser’s language settings.

This is a TimeTap Business Level feature. Please review our help doc on Translations for more information.

Default Calendar Sync Settings

When adding multiple staff on an account, sometimes you want to decide how the calendar sync will be enabled for each team member. Now, an account owner can standardize the sync options for all staff. Streamlining features like uploading or downloading details and adding email tags to appointment details predetermines the external sync settings for any staff on the account who syncs a calendar.

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If you’re an account owner, go to Settings > Integrations for more details.

Contact us at support@timetap.com for more info on these or other settings.

TimeTap User Spotlight - Universities

University staff have a lot on their plate - from ensuring that students have all of their requirements met to graduate to organizing events for upcoming semesters, the various moving parts can make it tricky to handle if not organized well. With TimeTap, they can easily make their long to-do list manageable. Let’s elaborate on some of the features that can help.

1. Class Scheduling

When it comes to orientations, there are many students and many factors that come into play. With TimeTap’s classes feature, you can easily add students into a particular class quickly or send out a URL with the dates and seats available for them to do it themselves. On the day of, export the attendees list or keep track of who showed up and who no showed by changing the statuses directly on the class session’s detail page. Remember too, this is accessible via app and iPad, so you are covered no matter what!

2. Repeating Appointments

Advisors need to stay on top of students to ensure all of the necessary things are getting done. But with a large student population to handle, this can get a bit tricky. With the ability to book repeat appointments, you can easily decide how often you meet with a student at once, and make sure that both parties stay on track of appointments. You can easily alter the repeating sessions or cancel a particular one, not messing with the originally made series. Email and text notifications will be sent before each appointment as well, even if changes are made. 

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3. Appointment Reminder Texts

It is hard to get student’s attention with so much revolving around them everyday.  With the use of reminder text messages, the phone they are likely staring at all day will send them reminders for their next class or appointment based on the time parameters you set (i.e. 1 hour before or the night before). By having the reminders sent via their most commonly used communication channel, it’ll be easier to reach them and ensure they come - avoiding their time being wasted as well as yours.

TimeTap has various features that university staff take advantage of everyday, and they are constantly improving and being built upon for further efficiency, but these are just the tip of the iceberg. For further questions on how TimeTap can work for you and your team, don’t hesitate to book a demo call here!

How to Become a TimeTap Expert

At TimeTap we are continually improving, updating and creating features to better suit the needs of our users. With these changes we strive to offer the best support we can as well as provide adequate resources for our users to use as a learning tool. 

The resources we offer can be accessed directly through your TimeTap account or at TimeTap.com.  See below on how to access these tools:

  • When signed into the back office on TimeTap you will go to your Dashboard and select "Setup Guide" to access the video guides and step by step instructions on how to up your account. These guides are located on the right hand side of the page. 
  • Through the setup guide or by clicking on your name in the top right corner of the screen you can schedule an onboarding call to walk through your account with one of TimeTap's team member
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  •  If you are more of a self starter and want to dive into TimeTap's user documentation you can access our written guides through your TimeTap account. This is done  click on your name in the top right corner of your account and from the dropdown menu select "Help Docs". Once Help Docs is selected you will be taken to another screen where you will have access to all of our written documentation. You are able to navigate through by using the side bar options or you can use the search feature if you have something specifically you are looking for.

At any point during your time with TimeTap, if you find yourself needing support from our team there are a couple different methods to reach us:

  1. You can email us at Support@timetap.com
  2. You can call us at 202-753-7351 anytime Monday - Friday 9:00am - 6:30pm
  3. You can use the chat option within your TimeTap account. You will see a green bubble at the bottom right side of your screen (as seen in the video above). 
  4. You can troubleshoot in realtime by booking a support call with our team and we will set up a screenshare where we will work together to solve an issue or walk you through the steps to setup/update your account.

More Rave Reviews for TimeTap!

FitSmallBusiness.com, a leading digital resource for small businesses, has reviewed TimeTap as a top Appointment Scheduling Resource amongst our competitors.    

The article recognizes our scheduler for its ease of use highlighting our calendar sync integration, client management features, and superior customer support. 

Take a look at the featured article here.  

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For more information about how you can get started on your 30 Day Free Trial, contact us at support@timetap.com or visit www.timetap.com

 

FitSmallBusiness.com 

Doxy.me and TimeTap

Here at TimeTap we are always looking for more ways to help make your lives easier, and sometimes that means finding other companies to collaborate with. Doxy.me (say it with me: “doc-see-me”) is a prime example of this, and we are partnering with them to save you money.

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Claiming that they are out to change telemedicine, doxy.me offers a simple and convenient means for clinicians to connect with their patients remotely. Their app provides doctors with personal URLs to be given out to their patients, and once a patient clicks on a link he or she is welcomed into a customizable, private waiting room where they can await their doctor’s next convenience.


Doxy.me does not offer a way for patients to schedule appointments with their doctors, however, and this is where TimeTap comes in. Our first-class scheduling system makes the perfect complement to their virtual waiting room, and in recognition of this we are offering a 10% discount to all you doxy.me subscribers. To activate, you just have to contact support@timetap.com and mention the discount, so make sure to sign up now!